Shipping policy

Thank you for shopping with Private Room NYC. This Shipping Policy explains how we handle and deliver merchandise purchased through our website privateroomnewyork.com.

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1. Processing Time

• Orders are processed within 2–4 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping (3–7 business days) – via USPS, UPS, or FedEx

• Expedited Shipping (2–3 business days) – available at checkout for an additional cost

• Local Pickup – available at 22-79 Steinway St, Astoria, NY by appointment only

Delivery times are estimates and may be affected by carrier delays, weather, or holidays.

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3. Shipping Rates

• Shipping costs are calculated at checkout based on weight, destination, and shipping method.

• Orders over $100 qualify for free standard shipping within the continental U.S.

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4. Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can monitor its delivery status.

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5. International Shipping

At this time, we only ship within the United States.

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6. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once the carrier marks them as delivered.

• If your package arrives damaged, please contact us within 48 hours with photos so we can assist with a claim.

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7. Incorrect Addresses

It is the customer’s responsibility to provide the correct shipping address. Orders returned due to incorrect addresses may be reshipped at the customer’s expense.

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8. Contact Us

For shipping questions or concerns, contact us at:

Private Room NYC
Email: PrivateRoomNYC@gmail.com
Phone: (516) 853-9990